WHEN WILL MY ORDER BE PROCESSED?

We want to make sure you get your items as quickly as possible. When ordering please make sure you select the correct model and color because we cannot modify your orders. Modifications or cancellations cannot be made once the order is in the system.

SHIPPING CONFIRMATION

A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment. Shipping costs are dependent upon the weight of the package and delivery location. Customers are responsible for customs duties and taxes for all International orders.

TRACKING

As the receiver it will be your sole responsibility to track your order and submit necessary requirements to the customs or courier otherwise if the order has been tagged as return to sender or unsuccessful delivery due to the receiver not being able to follow-up or have not submitted the necessary requirements or notification to the courier, we are not able to process any refund or replacement for free and you may need to place the order again.

DELIVERY

Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.

Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.

TAXES & DUTIES

Import taxes, duties and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the specific destination.

Payment of these charges and taxes is the responsibility of the recipient and will not be covered by us here at onicrush.com For further details of charges, please contact your local customs office.

CUSTOMS & REGULATIONS

You are responsible for checking your local postal regulations for restricted items, as we cannot be held liable for any items that are not accepted into the specific country.

FOREIGN TRANSACTION FEES

If your credit card account is in a currency other than US Dollars, you may be charged at a different exchange rate than what is quoted on our website. You may also be subject to a foreign currency transaction fee. These fees are determined by your bank's pricing and transaction fee policies. We are not responsible for the exchange rate of any charges your bank or issuing credit card company may charge you. For further details of foreign transaction fees, please contact your bank.

Our store prices are shown in your local currency, but in USD when you checkout. All transactions will be handled in USD through Paypal or Stripe at the checkout page.

CANCELLATION/CHANGES

If you need to change or cancel your order, please contact us immediately. We process and ship orders quickly (we’re fast!). Once our warehouse has processed your order, we will be unable to make any changes. Please note that any orders that have already been packed or shipped cannot be canceled.

Due to the impact of the epidemic and the different policies of different countries, express delivery cannot guarantee the accurate time limit.

How long will it take me to receive it, and why so long?

Start from you place your order with payment done, total you have to spend 7-25 days on waiting your package. We are sorry for that long time. It will takes 3-7 days for checking and then go to your place.

 How much is my shipping?

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

When can I expect to receive my shipment?

All orders are shipped from our warehouse within 5 business days of the order being placed. Shipment will arrive between 7-25 business days after the shipment date, depending on the availability of the carrier provider and location. We do apologize that shipment delay may occur if the shipment requires Customs clearance or inspection, or transportation delay caused by courier service. 

Which countries do you ship to?

Currently, we ship within the countries we serve. But in case your country may not be supported by our logistics, we will inform you right away and make necessary changes to your order. To know more about our destination listings, contact us via onicrushvip@outlook.com

How can I change my Shipping Address? 

Changing of address is only allowed on or before 11:00 pm (PDT, -7 GMT) on the same day of placing an order. You may contact us via onicrushvip@outlook.com to request such changes.

Can I deliver to another address, other than my card billing address?

Yes, it is possible.

When Will My Backorder Arrive?

Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you. Usually you can get your item within 20 working days.

How long does Processing time?

1-4days

How long does shipping take?

Shipment delivery time will take around 7 to 25 working days due to different country. The estimated delivery time is listed as follows:

US Shipment: 7- 10 Days

Europe Shipment: 8-10 Days

All Other Countries: 10 - 12 Days